Support Policy

Support Policy

This Support Policy outlines how E India Business Solutions provides assistance for customer queries, service issues, and application support.

Our Support Promise

We are committed to providing prompt, helpful, and professional support to all our customers. Your satisfaction is our priority.

1. Support Channels

You can reach our support team through:

Email: help@eibs.in
Phone: +91-8849683598

These channels are monitored during business hours only.

2. Support Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM
  • Sunday & Public Holidays: Closed

3. Response Time

Typical response time for support requests:

  • Email Response: within 24–48 hours
  • Phone Support: based on availability and call volume

4. Types of Support We Provide

  • Assistance with government application processes
  • Guidance on required documents
  • Clarification on service fees and charges
  • Payment-related queries
  • Status updates regarding applications

5. Support Limitations

Our support does not include:

  • Legal advice or representation
  • Guaranteed government approval
  • Technical support for government portals
  • Services not listed on our website

6. Customer Responsibilities

  • Provide accurate details while contacting support
  • Respond promptly to document or clarification requests
  • Maintain respectful communication with support staff

7. Escalation

If your issue is not resolved satisfactorily, it may be escalated to:

Grievance Officer – E India Business Solutions
Email: help@eibs.in

8. Contact Information

Email: help@eibs.in
Phone: +91-8849683598
Address: Bhavnagar, Gujarat, India – 364001