Grievance Policy
This Grievance Policy outlines how E India Business Solutions handles customer complaints and ensures fair resolution.
Our Commitment
We are committed to addressing all customer grievances promptly, transparently, and with utmost seriousness to ensure a smooth service experience.
1. What Qualifies as a Grievance?
A grievance may include concerns related to:
- Service delays
- Unclear communication
- Application processing issues
- Payment-related concerns
- Any dissatisfaction with service quality
2. How to Submit a Grievance
Customers may contact us through any of the following methods:
Email: help@eibs.in
Phone: +91-8849683598
Please include your name, contact details, and Application ID for faster resolution.
3. Response Timeline
- Initial Acknowledgment: within 48 hours
- Resolution Time: 7–10 working days depending on complexity
4. Grievance Officer
For unresolved concerns, customers may escalate the issue to the designated Grievance Officer:
- Name: Grievance Officer – E India Business Solutions
- Email: help@eibs.in
- Address: Bhavnagar, Gujarat, India – 364001
5. Escalation to Authorities
If a customer remains unsatisfied even after escalation, they may approach:
- Consumer Helpline / Consumer Court
- Legal authorities within the jurisdiction of Bhavnagar, Gujarat
6. Confidentiality Assurance
All grievance details, customer communication, and records are kept strictly confidential and used only for dispute resolution purposes.