Dispute Resolution Policy

This policy outlines the formal and informal process for resolving disputes between customers and E India Business Solutions.

Objective

We aim to resolve disputes in a fair, transparent and time-efficient manner. All customers are treated respectfully, and every complaint is reviewed carefully.

1. Informal Resolution

For any issue related to service quality, delays, or misunderstandings, customers are encouraged to first contact us directly:

Email: help@eibs.in
Phone: +91-8849683598

We generally respond within 48 hours and attempt to resolve issues within 3–5 working days.

2. Formal Complaint

If the issue is not resolved informally, customers may submit a formal complaint including:

Full name and contact details
Application ID or service reference
Detailed description of the dispute
Supporting documents (if any)

3. Investigation Process

Once a complaint is submitted, our team examines the case, verifies records, and evaluates communication history. A resolution response is provided within 15 working days.

4. Resolution Outcomes

Clarification or explanation of the issue
Corrective action (if applicable)
Partial or full refund (if applicable as per Refund Policy)
No action (with valid justification)

5. Escalation Options

If a customer is not satisfied with the resolution, the matter may be escalated to:

The Grievance Officer of E India Business Solutions
Local consumer dispute redressal forums
Civil courts in Bhavnagar, Gujarat (jurisdiction)

6. Governing Law

All disputes shall be governed by the laws of India and shall fall under the exclusive jurisdiction of courts located in Bhavnagar, Gujarat.